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Tandberg Data Customer Services aim to offer a world class service and/or repair on our products. This we achieve through being ISO 9000 Certified and through continuous Quality Improvement. We ensure repair quality by "Doing It Ourselves" and by providing a competitive service product, ensuring top quality and efficiency through specialization, and finally, offering Field Replaceable Units for fast returns.

When returning products to Tandberg Data, please follow the packaging instructions carefully:

• Packaging instructions for Tape Drives
• Packaging Instructions for Tape Automation

This is the guideline on how to return faulty Tandberg Data products after the 30 day DOA grace period.  This is only valid within the product's warranty product.

The requestor must obtain an RMA number by sending an RMA request form to our Technical Support Team or our local Authorized Service Providers (ASP).

The interpretation of DOA for Tandberg Data is:

• One of our products fails due to faulty workmanship within the first 30 days after the date of purchase by the end user, supported by proof of purchase, then the product is recognised as DOA.
• The product is found damaged and not fit for sale by the distributor or reseller.