Warranty
Tandberg Data is a leading global supplier of end-to-end data protection solutions for small and medium-sized businesses. The company’s wide selection of business-grade storage solutions include disk-based solutions, tape drives, autoloaders, libraries, removable disk and tape media and software for mainstream configurations. All solutions are supported through a worldwide service and support network, recognized globally for its outstanding levels of service. In addition to the standard warranty and support offerings, on-site service upgrades provide Tandberg Data customers with further peace of mind.
Service Options
A broad range of SecureService offerings is available; from installation services to on-site repairs. To find out about your optimal service level to minimize risk and downtime, contact Tandberg Data Service or one of its authorized distributors to obtain a quote or receive more information.
Warranty
Tandberg Data includes limited warranties on every product we sell. Service for Tandberg Data products under warranty is provided by Tandberg Data’s fully trained and qualified technicians. Any products found to be defective within the warranty period will be repaired or replaced without charge.
Product and Service Registration
Registering your products and on-site service packages will help ensure that Tandberg Data continues to provide the highest level of support to you and your organization. Find Product and Service Registration under Service Options.
Product Returns
Tandberg Data Customer Services aim to offer a world class service and/or repair on our products. This we achieve through being ISO 9000 Certified and through continuous Quality Improvement. We ensure repair quality by "Doing It Ourselves" and by providing a competitive service product, ensuring top quality and efficiency through specialization, and finally, offering Field Replaceable Units for fast returns.
Troubleshooting Checklist
The troubleshooting checklist lists corrective procedures and items to check when your products appear to not function properly. Please perform these suggestions prior to calling Technical Support. It is quite possible that your issue may be resolved by checking these items.
