Service Options - Americas

Tandberg Data Service Overview

Below you can find an overview of the Services that Tandberg Data provides listed by product.

SecureService — For customers who require higher levels of service to maintain data integrity and minimize downtime in the event of a failure, Tandberg Data offers extended on-site service options. Purchase SecureService upgrades with your Tandberg Data hardware through any authorized Tandberg Data distributor or reseller, or order it directly from Tandberg Data.

 

Drive Service and Technical Support

  Standard Warranty

Advanced Replacement Service

5x10 Technical Phone Support

24x7 Web Support
Tape Drives
SLR Drives 3 yrs 3 yrs included included
VXA Drives 3 yrs 3 yrs included included
LTO Drives 3 yrs 3 yrs included included
Removable Disk
RDX QuikStor 3 yrs 3 yrs included included

Tape Automation Service and Technical Support

 

Standard Warranty

Advanced Replacement Service

5x10 Technical Phone Support

24x7 Web Support Warranty Upgrade

Advanced Replacement Service Upgrade

SecureService Installation Upgrade

StorageLoader VXA 3 yrs 1 yr for VXA-2
3 yrs for VXA-172 and VXA-320
included included 1-3 yrs 1-3 yrs
StorageLoader LTO 3 yrs 3 yrs* included included 1-3 yrs 1-3 yrs
StorageLibrary T24 1 yr 1 yr 5x8xNBD OSS included included 2-3 yrs  
StorageLibrary T40+, T80+ and T120+ 1 yr 1 yr 5x8xNBD OSS included included 2-3 yrs  

Disk-based Backup Service and Technical Support

  Standard Warranty

Advanced Replacement Service

5x10 Technical Phone Support

24x7 Web Support Warranty Upgrade

SecureService Installation Upgrade

DPS1000 Series VTL 1 yr 1 yr 5x8xNBD OSS included included 2-3 yrs
DPS2000 Series 1 yr 1 yr 5x8xNBD OSS included included  
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