Service Options - EMEA

You can purchase SecureService together with your Tandberg Data hardware through your authorised Tandberg Data distributor or reseller, or order it directly from Tandberg Data. Below you can find an overview of the Service Tandberg Data provides.

Service Levels

  Standard Service and Technical Support Upgraded Service Levels
Standard Warranty Advanced Replacement Service 5x10x Freephone 24x7xWeb Support Warranty upgrade Advanced Replacement Service upgrade SecureService Installation
Tape Drives
SLR Drives 3 yrs 3 yrs included included N/A 4-5 yrs N/A
VXA Drives 3 yrs 1yr included included N/A 4-5 yrs N/A
LTO Drives 3 yrs 3 yrs included included N/A 4-5 yrs N/A
Removable Disk
RDX QuikStor 3 yrs 1 yr** included included N/A N/A N/A
RDX Media 3 yrs 1 yr included included N/A N/A N/A
Tape Automation
StorageLoader VXA 3 yrs 1 yr* included included 4-5 yrs 2-5 yrs*
StorageLoader LTO 3 yrs 1 yr* included included 4-5 yrs 2-5 yrs*
StorageLibrary T24 3 yrs 1 yr* included included 4-5 yrs 2-5 yrs*
StorageLibrary T40 3 yrs 1 yr* included included 4-5 yrs 2-5 yrs*
StorageLibrary T40+ 3 yrs 1 yr* included included 4-5 yrs 2-5 yrs*
StorageLibrary T80+ 3 yrs 1 yr* included included 4-5 yrs 2-5 yrs*
StorageLibrary T120+ 3 yrs 1 yr* included included 4-5 yrs 2-5 yrs*
Disk Based Backup
DPS1000 Series VTL 3 yrs 1yr 5x9xNBD OSS included included included 4-5 yrs 2-5 yrs N/A
DPS2000 Series 1 yr 1yr 5x9xNBD OSS included included included N/A N/A N/A

Service Upgrades

The following service options are available as upgrades:

  On-site Service Additional and Out of Warranty Services
SecureService 5x9xNBD SecureService 5x9x4 SecureService 7x24x4 Bring in Repairs Media Bulk Erase Maintenance
Tape Drives
SLR Drives 1-5 1-5 1-5 N/A N/A
VXA Drives 1-5 1-5 1-5
LTO Drives 1-5 1-5 1-5 N/A N/A
Removable Disk
RDX QuikStor 1-3 1-3 1-3 N/A N/A
Tape Automation
StorageLoader VXA 1-5 1-5 1-5
StorageLoader LTO 1-5 1-5 1-5
StorageLibrary T24 1-5 1-5* 1-5
StorageLibrary T40 1-5 1-5 1-5
StorageLibrary T40+ 1-5 1-5* 1-5
StorageLibrary T80+ 1-5 1-5 1-5
StorageLibrary T120+ 1-5 1-5* 1-5
Disk Based Backup
DPS1000 Series VTL 2-5 (1st year included) 1-5 1-5 N/A N/A
Data Protection Software
AccuGuard
for Servers
1-5 1-5 1-5 N/A N/A
AccuGuard
for Desktops
1-5 1-5 1-5 N/A N/A



 

* component level only (drive, power supply, fan, magazine and disk)

** on drive/bay only

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