SecureService

For customers who require higher levels of service to maintain data integrity and minimize downtime in the event of a failure, Tandberg Data offers extended on-site service options.

The following services levels are available for either one or three years:

5x9xNBD
Service and Support with coverage five (5) days a week, nine (9) hours a day, with next business day (24 hours) service response time.


5x9x4
Service and Support with coverage five (5) days a week, nine (9) hours a day, with an average four (4) hour service response time. This coverage is available during regular business hours (between 8:00 AM and 5:00 PM CET , Monday through Friday (excluding holidays). 5 x 9 phone and onsite support services.)


7x24x4
Service and Support with coverage seven (7) days a week, twenty-four (24) hours a day, with an average four (4) hour service response time.

For a full overview of SecureService options per product, please click here.

Additionally, the following services are available:

  • Maintenance Service
  • SecureService Upgrade
  • 5x10xFreephone
  • Warranty
  • Advanced Replacement Service
  • SecureService Technical Support
  • SecureService Installation

Send Feedback

Send Us Feedback

Questions, comments, suggestions? Use our
feedback form and let us know what you think.

Feedback Form