Limited Product Warranty Statement

Tandberg Data warrants to the original End User ("Purchaser") that this computer product purchased from Tandberg Data or an authorised Tandberg Data dealer ("Product") is free from manufacturing defects in material and workmanship for the applicable warranty period as set forth in the Product specification, from the date of shipment to Tandberg Data's authorised dealer. In order to receive warranty services, contact the appropriate Tandberg Data location shown at the following web address www.tandbergdata.com/contacts. Do not return Product to place of purchase. Product returns must reference a Tandberg Data Return Material Authorization Number ("RMA #") and any Product received by Tandberg Data without an RMA# will be refused and returned to Purchaser. Purchaser will need to provide the following information:

  • Date hardware was purchased.
  • Hardware type.
  • Serial number of hardware.
  • Company name and address; name, email address and telephone number; name of reseller where hardware was purchased.
  • Description of the problem with as much detail as possible.
  • Computer type, Operating System, Backup Application used.
  • Whether Product is used as a single drive or in a library and type of library.

 

Purchaser may be required to perform certain diagnostics tests on Product prior to Tandberg Data issuing an RMA #. Tandberg Data, at its discretion, may use new, refurbished, or reconditioned replacements parts to perform any warranty repair or replacement of Products. Tandberg Data also reserves the option to replace the entire Product with a comparable Product or refund the then-current purchase price of the Product. Tandberg Data Products or parts that are replaced or repaired under this warranty are warranted for the remaining unexpired portion of the original warranty period. This constitutes Purchaser's sole and exclusive remedy in the event of a defect. Warranty registration must be completed and verified prior to any warranty claims. The SecureService election, if available, is optional coverage that provides on-site service to the original equipment warranty on certain Products. SecureService may be purchased from an authorised Tandberg Data dealer. Unless the SecureService option is available and has been selected by the customer at the time of purchase, all warranty repair work or inspections shall be performed at a Tandberg Data approved facility. SecureService does not commence until a completed application and purchase order have been received, registered online and confirmed with a SecureService agreement number by Tandberg Data.

This limited warranty covers defects encountered in the normal use of the Product during the warranty period and does not apply under the following conditions: Product is damaged due to physical abuse, mishandling, accident, negligence or failure to follow operating instructions; Product is modified by Purchaser in any manner other than that for which it was intended or otherwise approved by Tandberg Data, including, but not limited to tempestising, ruggedising, and/or militarizing the Product; damage or defects caused by the use of unauthorized parts or by unauthorized service; the Product has been subject to unsuitable operating or physical conditions outside those recommended in Product specifications as provided by Tandberg Data; Product has its serial numbers altered or removed; or Product is damaged due to improper packaging of the warranty return to the Tandberg Data dealer or Tandberg Data.

With respect to items manufactured or supplied by a third party which are sold by Tandberg Data, you shall be the beneficiary of the manufacturer's warranty, if any, SUBJECT TO THE LIMITATIONS STATED THEREIN. Copies of such manufacture's warranties will be made available upon request. TANDBERG DATA DISCLAIMS AND EXCLUDES ALL WARRANTIES WITH RESPECT TO SUCH ITEMS.

In the event software is provided hereunder, Tandberg Data warrants that, for a period of ninety (90) days from the date of shipment to Tandberg Data's authorised dealer, the media on which any software is provided are free from defects in material and workmanship under normal use and that the software recorded therein is properly recorded. Tandberg Data does not warrant that the functions contained in the software will meet customer's requirements, that software will be free from defects or that the operation of the software will be uninterrupted or error free. Software is provided on an "AS IS" basis.

EXCEPT FOR THE EXPRESS WARRANTY STATED ABOVE, TANDBERG DATA MAKES NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS TANDBERG DATA PRODUCT. ALL IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.

TANDBERG DATA DOES NOT WARRANT THAT PRODUCT WILL MEET ALL OF PURCHASER'S REQUIREMENTS OR THAT OPERATION OF PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE.

Tandberg Data shall have no liability or responsibility to Purchaser or any other person for any loss or damage or any special, incidental or consequential damages caused or alleged to be caused directly or indirectly by Product or those items supplied or sold by Tandberg Data hereunder, including, but not limited to, any interruption of service, loss of data, loss of customer goodwill, loss of business, anticipatory profits or consequential damages resulting from the use or operation of the Product. In no event shall Tandberg Data be liable for loss of profits or any indirect, special, incidental, or consequential damages arising out of any breach of this warranty or in any manner arising out of or connected with the sale or anticipated use of the product. In no event shall Tandberg Data be liable for any damages whatsoever in excess of the purchase price of the Product. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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