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Tandberg Data Enhances Service and Warranty Programs to Minimize Downtime and Enable Business Continuity
New online portal makes it simple to register, upgrade and renew service offerings
Dortmund, Germany., (June 21, 2011): Tandberg Data, the global supplier of data protection solutions, announced today that it has revamped its global service and warranty program. Called SecureService™, the refreshed service program adds value to Tandberg Data customers by providing an assortment of customized service choices as well as access to a new online portal that allows customers to easily register, activate and upgrade support and warranty offerings for their Tandberg Data products.
“Tandberg Data understands that business continuity is essential for customer success. Our new technical support and service options provide customers with the highest level of technical support by telephone, web or site visit,” said Marije Gould, vice president of marketing for Tandberg Data. “All of our automation and data protection solutions come with a one-year onsite service provision and the option to buy additional service uplifts for further peace of mind.”
Customers who purchase Tandberg Data solutions are encouraged to register online within 60 days of purchase to receive Advanced Replacement Service (ARS) or one-year next business day onsite service at www.tandbergdata.com/login
Other features of the new SecureService program include:
- First-year next business day onsite service performed by experienced engineers
- Trained technical support teams who can diagnose issues remotely
- Advanced Replacement Service that can ship units or spare parts from global hubs within 48 hours, depending on product
- Access to the new online portal for easy registration, activation, product management and notification
- Optional five days a week, 9 hours a day or seven days a week, 24 hours a day service
- Optional out-of-warranty repair or single instance onsite service
“The Tandberg Data SecureService Program is very appealing because it is designed to be accessible for end user customers, distributors and resellers,” said Paul Main, managing director, ClearView Communications. “This SecureService program allows us to better meet the technical support needs of our customers while, at the same time, providing us with market expansion opportunities.”
The benefits of the new registration portal include:
- Simple one-time registration
- A single account for all registered products
- Driver and product updates
- Registration by end user, reseller or distributor
For further information please contact:
Susan Merriman
Global Corporate Marketing Manager
Tel.: (303) 417-7110
Email: smerriman(at)tandbergdata.com
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About Tandberg Data
Tandberg Data is a leading global supplier of data protection solutions for the SMB. Tandberg Data offers a wide product portfolio, ranging from RDX removable disk, disk-based solutions, deduplication software, tape drives, tape automation and media for small and medium-sized organizations. All solutions are supported through a worldwide service and support network, recognized globally for its outstanding levels of service. In addition to the standard warranty and support offerings, on-site service upgrades provide Tandberg Data customers with further peace of mind.
Tandberg Data markets its solutions exclusively through a global channel of qualified resellers and distributors. This channel model is supported by OEM agreements with major server manufacturers including Fujitsu, HP, Hitachi, IBM, Lenovo, NEC and Toshiba. For further information, please visit www.tandbergdata.com.
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Tandberg Data, StorageLibrary, StorageLoader, SecureService, AccuGuard, AccuVault, QuikStor and QuikStation are trademarks of Tandberg Data. RDX is a registered trademark of Tandberg Data. All other trademarks are the property of their respective owners.
