Technical Support Services
OverlandCare Support Programs
Assuring the availability of your Tandberg Data (a wholly owned subsidiary of Overland Storage, Inc.) solution is a critical part of your overall protected data storage strategy, so we have made selecting and obtaining the proper level of support for the entire life of your product easy and affordable. While all Tandberg Data/Overland Storage products are covered by an initial standard warranty, many users require either longer coverage periods or support options that provide for higher system availability. For these users we offer support upgrades and extensions to the standard warranty at the time of system sale as well as support renewals and several different service enhancement options.
Registering your product and support packages will help ensure that Tandberg Data continues to provide the highest level of support to you and your organization. Click Product and Service Registration in navigation to register your product and service package.
Search the Knowledge Base for answers to your product-specific support questions. General topics include the following:
- Troubleshooting Checklist
- Backups Are Failing
- General Installation Troubleshooting Tips
- SCSI Bus Configuration Tips
- Understanding Drivers
- What do I do if I have a bad tape?
Find specific drivers, firmware, software and utilities by product under Drivers and Downloads. Find manuals, starter guides and datasheets by product under Publications and Manuals. Find OS-specific TDTool utilities and Troubleshooting Tips under Support Tools.
EOL Product Support
Find documentation, drivers and downloads for discontinued and legacy products.
Could not find what you need?
Sometimes online tools can't solve your troubleshooting issues and you need some live help. Our Technical Support experts can put you back in business!