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SecureService Options and Warranty
Europe and Africa
You can purchase SecureService together with your Tandberg Data hardware through your authorised Tandberg Data distributor or reseller, or order it directly from Tandberg Data. Below you can find an overview of the Service Tandberg Data provides.
- Service Overview (pdf)
- SecureService Overview (pdf)
- SecureService - Where Available Map
- Troubleshooting Checklist
SecureService and Warranties
| Standard Service and Technical Support | Upgraded Service Levels | ||||||
| Standard Warranty | Advanced Replacement Service | 5x10x Freephone | 24x7xWeb Support | Warranty upgrade | Advanced Replacement Service upgrade | SecureService Installation | |
| Tape Drives | |||||||
| DAT Drives | 3 yrs | 1yr | included | included | N/A | 4-5 yrs | N/A |
| SLR Drives | 3 yrs | 3 yrs | included | included | N/A | 4-5 yrs | N/A |
| VXA Drives | 3 yrs | 1yr | included | included | N/A | 4-5 yrs | N/A |
| LTO Drives | 3 yrs | 3 yrs | included | included | N/A | 4-5 yrs | N/A |
| Removable Disk | |||||||
| RDX QuikStor | 3 yrs | 3 yrs** | included | included | N/A | N/A | N/A |
| RDX Media | 3 yrs | 3 yrs | included | included | N/A | N/A | N/A |
| Tape Automation | |||||||
| StorageLoader LTO | 1 yr | 1 yr* NBD SecureService (OSS) | included | included | 2-5 yrs | 2-5 yrs* |  |
| StorageLibrary T24 | 1 yr | 1 yr* NBD SecureService (OSS) | included | included | 2-5 yrs | 2-5 yrs* | |
| StorageLibrary T40 | 1 yr | 1 yr* NBD SecureService (OSS) | included | included | 2-5 yrs | 2-5 yrs* | |
| StorageLibrary T40+ | 1 yr | 1 yr* NBD SecureService (OSS) | included | included | 2-5 yrs | 2-5 yrs* | |
| StorageLibrary T80+ | 1 yr | 1 yr* NBD SecureService (OSS) | included | included | 2-5 yrs | 2-5 yrs* | |
| StorageLibrary T120+ | 1 yr | 1 yr* NBD SecureService (OSS) | included | included | 2-5 yrs | 2-5 yrs* | |
| StorageLibrary T160+ | 1 yr | 1 yr* NBD SecureService (OSS) | included | included | 2-5 yrs | 2-5 yrs* | |
| Disk Based Backup | |||||||
| DPS2000 Series | 1 yr | 1 yr NBD SecureService (OSS) 1-yr Software Maintenance | included | included | 2-3 yrs | 2-3 yrs | |
| AccuVault Series | 1 yr | 1 yr NBD SecureService (OSS) 1-yr Software Maintenance | included | included | 2-3 yrs | 2-3 yrs | |
| RDX QuikStation | 1 yr | 1 yr NBD SecureService (OSS) | included | included | 2-3 yrs | 2-3 yrs | |
Service Upgrades
The following service options are available as upgrades:
| On-site Service | Additional and Out of Warranty Services | |||||
| SecureService 5x9xNBD |
SecureService 7x24x4 |
Bring in Repairs | Media Bulk Erase | Maintenance | ||
| Tape Drives | ||||||
| DAT Drives | 1-5 | 1-5 | |
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| SLR Drives | 1-5 | 1-5 | |
N/A | N/A | |
| VXA Drives | 1-5 | 1-5 | |
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| LTO Drives | 1-5 | 1-5 | |
N/A | N/A | |
| Removable Disk | ||||||
| RDX QuikStor | N/A | N/A | |
N/A | N/A | |
| Tape Automation | ||||||
| StorageLoader LTO | 2-5 (1st year included) | 1-5 | |
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| StorageLibrary T24 | 2-5 (1st year included) | 1-5 | |
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| StorageLibrary T40 | 2-5 (1st year included) | 1-5 | |
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| StorageLibrary T40+ | 2-5 (1st year included) | 1-5 | |
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| StorageLibrary T80+ | 2-5 (1st year included) | 1-5 | |
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| StorageLibrary T120+ | 2-5 (1st year included) | 1-5 | |
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| StorageLibrary T160+ | 2-5 (1st year included) | 1-5 | |
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| Disk Based Backup | ||||||
| DPS1000 Series VTL | 2-5 (1st year included) | 1-5 | |
N/A | N/A | |
| DPS2000 Series | 2-3 | 2-3 | |
N/A | N/A | |
| AccuVault Series | 2-3 | 2-3 | |
N/A | N/A | |
| RDX QuikStation | 2-3 (1st year included) | 2-3 | |
N/A | N/A | |
| Data Protection Software | ||||||
| AccuGuard for Servers |
1-5 | 1-5 | N/A | N/A | |
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| AccuGuard for Desktops |
1-5 | 1-5 | N/A | N/A | |
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* component level only (drive, power supply, fan, magazine and disk)
* Remote areas like South Africa, Russia, etc., are covered by 3y warranty RTB
* EU countries, which are not covered by SecureService, get 3y warranty including 1y ARS-C
** on drive/bay only
