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How Do I Run an Internal Self Test on My VXA-2, VXA-320 or VXA-172 Tape Drive?
(KB # EDC3E376)

BEFORE STARTING THE INTERNAL SELF TEST:

  • The Internal Self Test procedure in this article is for Standalone VXA2/VXA172/VXA320 drives only. Please visit article Knowledge Base Article #2076 for IST procedure on a VXA StorageLoader 1U (formerly VXA PacketLoader 1U).
  • Verify that the tape drive firmware is at current version levels (V2122 or later for the VXA2 and V3208 or later for the VXA320 and VXA172). If not, follow the instructions in Knowledge Base Article #2072 to upgrade the firmware.
  • Clean the tape drive before beginning the test if the LEDs indicate it is required. (The middle LED flashes amber when the tape drive needs cleaning.

PROCEDURES FOR RUNNING THE INTERNAL SELF TEST:

There are two methods of running the Internal Self Test. U.S. Microsoft Windows users should follow the VXA Self Support Online RMA Request procedure below, which uses the VXAtool (2.52 or later) for Windows to automatically obtain an RMA key and submit your request online if your VXA drive fails the Internal Self Test diagnostics. For non-U.S. and/or non-Microsoft Windows users, the Internal Self Test should be run manually from the LCD or button on the bezel of the actual tape device. Manual instructions are located in the next section of this article labeled Running IST Manually. Since using this manual process will not provide an automated RMA key, please contact Technical Support if the drive fails the manual Internal Self Test.

VXA Self Support Online RMA Request (U.S. Microsoft Windows users only)

Overall test duration is approximately 20-30 minutes.

1. Download and install VXAtool (2.54 or later) here.

2. Launch VXAtool. IMPORTANT: Before launching the VXAtool, make sure the tape drive is not currently in use or being accessed by any other program. Stop and shut down any Backup services and Backup applications.

3. You will have 5 tabs along the top: Main, Diagnostics, Advanced, Auxiliary, and 1U StorageLoader. Click on the Diagnostics tab and click RUN from the Internal Self Test section.

4. The IST will begin by first unloading any cartridge currently loaded in the drive.

5. Follow on-screen instructions.

When the IST is complete, it will report back either a failure with an RMA key or other possible reasons for poor drive performance. If the IST determines the drive is faulty and generates an RMA key, visit Tandberg Data Support to submit the online RMA request form. Once received, your RMA will be processed and you will receive instructions via email. RMAs are processed immediately upon receipt, but please allow up to 2 business days.

Running IST Manually (non-U.S. and/or non-Microsoft Windows users)

Overall test duration is approximately 20-30 minutes.

  1. To begin the self-test, press and hold the Eject Button for 7 seconds. The LEDs (left arrow, middle rectangle, and right arrow) flash in sequence for 15 seconds.
  2. Insert a new cartridge into the tape drive while the LEDs are flashing. If no cartridge is inserted while LEDs are flashing, the tape drive will return to normal operation.
  • Note the test results as indicated by the LED sequence and check the chart in the Test Results section for an explanation.
  • If the test passes, the tape drive is functioning properly. Check the SCSI bus, operating system/drivers or backup software for additional troubleshooting.
  • If the test fails, clean the drive and run the test again with a different tape.
  • If the test fails a second time, save a log file and contact Technical Support. For instructions on saving the log file, see the Readme.txt file on the Download page of the appropriate VXATool.

Test results
When the IST is complete, the front panel LEDs stop flashing and the tape drive ejects the cartridge. The LEDs will be in one of the following states.

 

LED 1 Left Arrow

LED 2 Rectangle

LED3 Right Arrow

LED 4 Circle

Test Passed

Off

Off

Off

Green Solid

Cleaning Required

Off

Amber Flashing

Off

Off

 

 

 

 

 

Test Failed a

a

a

a

Red Flashing

Drive Problem

Off

Off

Amber Flashing

Red Flashing

Media Problem

Off

Amber Flashing

Off

Red Flashing

Media Pool b

Amber Flashing

Off

Off

Red Flashing

a Failure modes will be indicated by any combination of LEDs as listed above. Multiple LEDs indicate multiple failures.
b Indicates that a cartridge used previously in the media pool is damaged and should be replaced.


CORRECTIVE ACTIONS:

  • Cleaning Required--Insert a VXA cleaning cartridge and clean the tape drive (see the Product Manual at www.tandbergdata.com/service/resources/product manuals for instructions).
  • Drive Problem-- Save a log file and contact Technical Support.
  • Media Problem--Insert the correct cartridge type and try the test again (use only undamaged VXA-X6, X10, X23, or V23 cartridges).
  • Media Pool--Insert an undamaged cartridge and try the test again (see footnote "b").

NOTES:

  • Use only new, unused media or known good media. The Internal Self Test will overwrite any existing data on the tape.
  • This test is designed to test hardware, not media.
  • It is not necessary to reformat or erase the tape after the test. It can be used after the test for normal operation.

 



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