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"Incorrect function" error message attempting to access > 3TB cartridges on Imation USB 3.0 drives
(KB # EDFD27E5)

Users might experience an “Incorrect function” error message when trying to access 3TB RDX media cartridges in a Imation RDX QuikStor drive. In this case, the RDX cartridge will not be accessible for read or write until the dock is power cycled or disconnected/reconnected to the host..

Resolution

1. Eject the cartridge from the drive
2. Unplug power cable and disconnect the USB cable from the dock
3. Re-insert the cartridge
4. Plug power back again and reconnect the USB cable to the dock



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