Search the Knowledge Base:

 

Is it necessary to load Windows drivers for my tape drive or library?
(KB # DC38DD95)

The answer depends on the backup application being used. Some applications provide their own drivers, while others require installing the Tandberg Data-provided drivers or do not require drivers to be loaded at all.

Install the Tandberg Data-provided Windows drivers only if:

  1. You are using the Windows native backup application (Windows NTBackup).

    or
     
  2. The installation instructions for your backup application instruct you to load the Tandberg Data-provided drivers.

    As a quick reference, some Windows backup applications and their driver requirements are listed below. Before installation, confirm which driver should be loaded by checking with the application provider’s instructions.

    Backup Application Driver Requirements on Windows
    Application Provider
    Backup Application
    Library Driver
    Tape Device Driver
    Note
    Atempo Time Navigator No driver required † Tandberg Data tape driver  
    BakBone NetVault No driver required † No driver required †  
    CA Brightstor ARCserve No driver required † No driver required †  
    Dantz Retrospect No driver required † No driver required †  
    Dantz Retrospect Tandberg Data changer driver Tandberg Data tape driver FireWire support requires device drivers
    HP Data Protector No driver required † No driver required †  
    IBM Tivoli IBM Tivoli changer driver IBM Tivoli tape driver  
    Microsoft Windows NTBackup (built-in backup) Tandberg Data changer driver Tandberg Data tape driver  
    UltraBac UltraBac UltraBac changer driver Tandberg Data tape driver  
    Symantec BackupExec Microsoft generic changer driver Symantec tape driver  
    Symantec NetBackup on 32 bit systems Microsoft generic changer driver NetBackup tape driver  
    Symantec NetBackup on 64 bit systems Microsoft generic changer driver Tandberg Data tape driver  
    Yosemite Technologies TapeWare No driver required † o driver required †  

    † No driver required: The application does not use a driver to communicate with the device. If a driver is already loaded, disable the Microsoft Removable Storage Manager service. If multiple backup applications have been installed on the same server, disable any services for backup applications which are not in use.

    Windows Removable Storage Manager Service

    If you are using the Windows native backup application (NTBackup), then it will be necessary to start the Removable Storage Manager service.

    If you are not using the Windows native backup application, refer to your application’s installation instructions to check whether or not the Removable Storage Manager service should be disabled. In most cases it is best to disable the RSM service. While RSM is running, it may send commands to control the library and tape drive if device drivers are loaded. This may cause conflicts and failures with your backup application.

    To disable the RSM service, click on the Windows Start button, Settings, Control Panel. In Control Panel double-click on Administrative Tools. In Administrative Tools, double-click on the Services icon. In Services, scroll down to find the Removable Storage service. Double-click to open its properties. Stop the service and then set Startup type to Disabled.

    Tandberg Data Tool Driver Requirements

    Tandberg Data provides software tools for troubleshooting and upgrading tape drives and libraries. The tools do not require driver installation for SCSI, FibreChannel or ATAPI devices. The tools do require driver installation for FireWire devices.

    SCSI interface: No driver required.
    FibreChannel interface: No driver required.
    ATAPI interface: No driver required.
    FireWire interface: Driver required. Driver may be provided by Tandberg Data or other source.

    Important! Stop or disable the Removable Storage Manager service and all backup application services before running the Tandberg Data tools. The commands sent by RSM or a backup application to control the tape drive or library may conflict with the tool functions resulting in failures.

    Purpose of a Windows Driver

    So, what’s the purpose of loading a Windows tape or library driver? The driver provides specific functions as defined by Microsoft. Each function defined in the driver sets up the appropriate commands to be sent to the tape drive or library. This allows a backup application to simply call the functions defined in the driver instead of putting together all of the necessary device commands. So if your backup application relies on these Microsoft-defined function calls, it will require that a driver be loaded.

    Other backup applications, however, don’t use the driver function calls at all. Instead, these applications put together the necessary device commands themselves. These applications will not require a driver to be loaded.

    Installing and Removing the Tandberg Data Windows Device Drivers

    For instructions to install, update, or remove the Tandberg Data-provided Windows drivers, please refer to the readme file included in the driver download file. The Tandberg Data Windows drivers can be downloaded fromthe Downloads & Drivers, Support section of the website.



Rate this

Send Feedback

Send Us Feedback

Questions, comments, suggestions? Use our
feedback form and let us know what you think.

Feedback Form