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Media Removal is Locked by Host
(KB # F133FF8A)

Symptom:

Error message "Media Removal is Locked by Host".

Cause:

Backup software has locked preventing access through the autoloader LCD panel.

Resolution:

In Backup Exec this error is indicating that the unit has been “locked”. The software does not allow tapes to be imported or exported by using the LCD panel until an “unlock” command is issued.

To Issue an “Unlock” Command:

  1. Go to the Devices Section of the Backup Exec Software.
  2. Right click on the Robotic Device Name.
  3. Click “Unlock”.
  4. Select the “Run Now” button. (You must cancel any jobs in progress before selecting this option.)
  5. When the “Unlock” job completes, you will be able to access the front LCD menu buttons without error.


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