Contact Support
Tandberg Data understands that your time is valuable. We have gathered your Technical Support options here on the Web.
To make sure you'll always have full functionality and best performance of your device we strongly recommend to use the latest firmware version for your product. The current firmware you'll find on our drivers and downloads pages. Simply select your device in the dropdown menu and click "firmware".
Knowledge Base
Search the Knowledge Base to find answers to your questions.
Drivers and Downloads
Find Tandberg Data downloads including drivers, firmware, software, and utilities.
Troubleshooting
Our checklist contains suggestions to follow prior to contacting Technical Support. It's quite possible that your issue may be resolved by checking these items.
VXA Self Support RMA Request
The Windows VXATool provides an RMA key if the IST (Internal Self Test) ends with a failure. With that key, you can bypass the troubleshooting process with Technical Support and contact Tandberg Data’s RMA/Service department directly.
Please note that you MUST have a valid RMA Key generated from the VXATool to bypass troubleshooting.
For instructions on how to run the Internal Self Test, visit the appropriate Knowledge Base Article below:
- IST Instructions for Standalone VXA, see Knowledge Base Article # 2075
- IST Instructions for StorageLoader VXA, see Knowledge Base Article # 2076
Choose the appropriate geographical region link below to continue with the RMA process. (Currently only available in Americas.) Please have your IST generated RMA Key and your drive Serial Number available.
Could not find what you need?
Sometimes online tools can't solve your troubleshooting issues and you need some live help. Our Technical Support experts can put you back in business!
Click on the geographic region below.
Americas
Asia Pacific
Europe, Middle East and Africa