Service Options
You can purchase SecureService together with your Tandberg Data hardware through your authorized Tandberg Data distributor or reseller, or order it directly from Tandberg Data.
Below you can find an overview of the Service Tandberg Data provides.
| Standard Service and Technical Support | Upgraded Service Levels | ||||||
| Standard Warranty | AdEx | 5x10 Technical Phone Support | 24x7 Web Support | Warranty Upgrade | AdEx Upgrade | SecureService Installation | |
| Tape Drives | |||||||
| SLR Drives | 3 yrs | 3 yrs | included | included | |||
| VXA Drives | 3 yrs | 3 yrs | included | included | |||
| LTO Drives | 3 yrs | 3 yrs | included | included | |||
| Removable Disk | |||||||
| RDX QuikStor | 3 yrs | 3 yrs | included | included | |||
| Tape Automation | |||||||
| StorageLoader VXA | 3 yrs | 1 yr for VXA-2 3 yrs for VXA-172 and VXA-320 |
included | included | 1-3 yrs | 1-3 yrs |  |
| StorageLoader LTO | 3 yrs | 3 yrs* | included | included | 1-3 yrs | 1-3 yrs | |
| Magnum 1x7 LTO Autoloader | 1 yr | 1 yr* | included | included | 2-3 yrs | |
|
| StorageLibrary T24 | 1 yr | 1 yr 5x8xNBD OSS | included | included | 2-3 yrs | |
|
| StorageLibrary T40+, T80+ and T120+ | 1 yr | 1 yr 5x8xNBD OSS | included | included | 2-3 yrs | |
|
| Disk Based Backup | |||||||
| DPS1000 Series VTL | 1 yr | 1 yr 5x8xNBD OSS | included | included | 2-3 yrs | |
|
| On-site Service Upgrades | ||||||
| NBD OSS | 7x24x4 OSS | |||||
| Tape Automation | ||||||
| StorageLoader VXA | 1-5 yrs | 1-5 yrs | ||||
| StorageLoader LTO | 1-5 yrs | 1-5 yrs | ||||
| Magnum 1x7 LTO AutoLoader | 1-5 yrs | 1-5 yrs | ||||
| StorageLibrary T24 | 2-5 yrs | 1-5 yrs | ||||
| StorageLibrary T40, T40+, T80+ and T120+ | 2-5 yrs | 1-5 yrs | ||||
| Disk Based Backup | ||||||
| DPS1000 Series VTL | 2-5 yrs | 1-5 yrs | ||||
AdEx: Advanced Exchange
NBD OSS: Next Business Day On-Site Service
* component level only
Tandberg Data US Service Sales
Tandberg Data Corporation
2108 55th Street
Boulder, CO 80301
Phone: 303-417-7510
Fax: (303) 417-5500
Email: SalesService(at)tandbergdata.com