Technical Support Services
Product Support, Documentation, Registration and Troubleshooting
Tandberg Data understands that your time is valuable. We've gathered your Technical Support options here on the Web.
Registering your product and support packages will help ensure that Tandberg Data continues to provide the highest level of support to you and your organization. Click Product and Service Registration in navigation to register your product and service package. Find a listing of product warranties and additional services by product line under SecureService.
Search the Knowledge Base for answers to your product-specific support questions. General topics include the following:
- Troubleshooting Checklist
- Backups Are Failing
- General Installation Troubleshooting Tips
- SCSI Bus Configuration Tips
- Understanding Drivers
- What do I do if I have a bad tape?
Find specific drivers, firmware, software and utilities by product under Drivers and Downloads. Find manuals, starter guides and datasheets by product under Publications and Manuals. Find OS-specific TDTool utilities and Troubleshooting Tips under Support Tools.
Tandberg Data offers programs to further protect your Tandberg Data product and your data. Find these programs in SecureService or contact Tandberg Data Sales in your region.
EOL Product Support
Find documentation, drivers and downloads for discontinued and legacy products.
Could not find what you need?
Sometimes online tools can't solve your troubleshooting issues and you need some live help. Our Technical Support experts can put you back in business!