SecureService Overview

At Tandberg Data, we understand the problems that are caused by the loss of data and the need to get your data restored as quickly as possible. Downtime costs money so we provide you with a service and support program to help you minimize system disruption and maximize your business productivity.

 

Register Here for SecureService

SecureService and Warranty Options

Simply “Buy and Forget” your automation and disk solutions with the knowledge that these products are covered from point of sale by our comprehensive next-business-day onsite service. An activated SecureService agreement guarantees that an engineer will visit your site within the specified times of the Service Level Agreement (SLA).

All Automation & Disk Solutions now ship with one year Next Business Day (NBD) Onsite Service (OSS).

Service Levels

  • Advanced Replacement Service (ARS)
  • Next Business Day (NBD) onsite service for years 2 and 3
  • Upgrade from NBD to Same Day 4-hour Response Onsite Service (OSS)
  • NBD OSS for years 4 and 5 on request

Tandberg Data SecureService options cover unexpected problems and provide peace of mind. When you purchase a Tandberg Data product you will receive best-in-class support by telephone, online or onsite visit.

Features

  • Global service and support centers ship replacement units or spare parts to minimize any downtime
  • Highly experienced and dedicated world-class technical support teams remotely diagnose problems
  • Advanced Replacement Service (ARS) product or field replaceable units ship from hub within 48 hours

Registration Portal

  • Easy to use
  • Register once to activate your account
  • All registered products, service and software reviewed under one account
  • Get driver and firmware updates
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