SecureService Levels

For customers who require higher levels of service to maintain data integrity and minimize downtime in the event of a failure, Tandberg Data offers extended on-site service options.

Purchase your SecureService upgrades together with your Tandberg Data hardware through your authorized Tandberg Data distributor or reseller, or order it directly from Tandberg Data.

NBD: Next Business Day
OSS: On-site Service

The following services levels are available for either one or three years:

Tape Automation On-site Service Upgrades

Tape Automation	NBD OSS	7x24x4 OSS
StorageLoader VXA	1-5 yrs	1-5 yrs
StorageLoader LTO	1-5 yrs	1-5 yrs
StorageLibrary T24	2-5 yrs	1-5 yrs
StorageLibrary T40, T40⁺, T80⁺ and T120⁺	2-5 yrs	1-5 yrs

Disk-based Backup On-site Service Upgrades

	NBD OSS	7x24x4 OSS
DPS1000 Series VTL	2-5 yrs	1-5 yrs

Definition of On-site Service Coverage

5x8xNBD
Service and Support with coverage five (5) days a week, (8) hours a day, with next business day (24 hours) service response time.

5x8x4
Service and Support with coverage five (5) days a week, eight (8) hours a day, with an average four (4) hour service response time. This coverage is available during regular business hours (between 8:00 AM and 5:00 PM GMT , Monday through Friday (excluding holidays). 5 x 9 phone and onsite support services.)