SecureService Options and Warranty

For customers who require higher levels of service to maintain data integrity and minimize downtime in the event of a failure, Tandberg Data offers extended on-site service options. Purchase SecureService upgrades with your Tandberg Data hardware through any authorized Tandberg Data distributor or reseller, or order it directly from Tandberg Data.

Below you can find an overview of the Services that Tandberg Data provides listed by product.

Tape SecureService and Warranty

	Standard Warranty	Advanced Replacement Service	5x10 Technical Phone Support	24x7 Web Support
Tape Drives
DAT Drives	3 yrs	1 yr	included	included
SLR Drives	3 yrs	3 yrs	included	included
VXA Drives	3 yrs	1 yr	included	included
LTO Drives	3 yrs	3 yrs	included	included
Removable Disk
RDX QuikStor	3 yrs	3 yrs	included	included

Tape Automation SecureService and Warranty

	Standard Warranty	Advanced Replacement Service	5x10 Technical Phone Support	24x7 Web Support	Warranty Upgrade	Advanced Replacement Service Upgrade
StorageLoader LTO	1 yr	1 yr 5x8xNBD OSS*	included	included	1-3 yrs	1-3 yrs
StorageLibrary T24	1 yr	1 yr 5x8xNBD OSS	included	included	1-3 yrs
StorageLibrary T40⁺, T80⁺, T120⁺ and T160⁺	1 yr	1 yr 5x8xNBD OSS	included	included	2-3 yrs

Disk-based Backup SecureService and Warranty

	Standard Warranty	Advanced Replacement Service	5x10 Technical Phone Support	24x7 Web Support	Warranty Upgrade
DPS 2000 Series	1-year NBD SecureService (OSS) 1-year Software Maintenance	On request for years 2 & 3	included	included	2-3 yrs
AccuVault Series	1-year NBD SecureService (OSS) 1-year Software Maintenance	On request for years 2 & 3	included	included	2-3 yrs
RDX QuikStation	1-year NBD SecureService (OSS)	On request for years 2 & 3	included	included	2-3 yrs