Contact Support - Americas
To make sure you'll always have full functionality and best performance of your device we strongly recommend to use the latest firmware version for your product. The current firmware you'll find on our drivers and downloads pages. Simply select your device in the dropdown menu and click "firmware".
Knowledge Base
Search the Knowledge Base to find answers to your questions.
Drivers and Downloads
Find Tandberg Data downloads including drivers, firmware, software, and utilities.
Troubleshooting
Our checklist contains suggestions to follow prior to contacting Technical Support. It's quite possible that your issue may be resolved by checking these items.
Telephone Support
Contact Tandberg Data Technical Support at (303) 417-7792. Tandberg Data offers free Technical Support for all currently shipping in warranty products during normal business hours (7:00 AM to 6:00 PM MST).
RMA
Contact RMA at (303) 417-RMAs (7627) or RMA(at)tandbergdata.com.
Online Support
For quick questions or easily resolved issues, contact Tandberg Data Technical Support via e-mail by submitting your e-mail request here. You will receive a response within 2 business days.
VXA Self Support RMA Request
Please note that you MUST have a valid RMA Key generated from the VXATool to bypass troubleshooting and submit an RMA request. The VXA RMA Request Form can be found here.
For instructions on how to run the Internal Self Test, visit the appropriate Knowledge Base Article below:
- IST Instructions for Standalone VXA, see Knowledge Base Article # 2075
- IST Instructions for StorageLoader VXA, see Knowledge Base Article # 2076