Support - Asia Pacific and Middle East

To make sure you'll always have full functionality and best performance of your device we strongly recommend to use the latest firmware version for your product. The current firmware you'll find on our drivers and downloads pages. Simply select your device in the dropdown menu and click "firmware".

Knowledge Base
Search the Knowledge Base to find answers to your questions.

Drivers and Downloads
Find Tandberg Data downloads including drivers, firmware, software, and utilities.

Our checklist contains suggestions to follow prior to contacting Technical Support. It's quite possible that your issue may be resolved by checking these items.

Online Support
Contact our Asia Pacific support team by email: supportapac(at)
Contact our GCC and Middle East support team by email: supportme(at)
Contact our India support team by email: supportindia(at)
Contact our Chinese support team by email: supportchina(at)
Contact our Japanese support team by email: tdj_support(at)

Telephone Support
A Universal International Freephone Number (UIFN) is available in most countries. The UIFN is a free call service for customers to contact Tandberg Data Support by telephone.

Calling from Service Type Contact Information Carrier
Australia UIFN 0011 800 TANDBERG
= 0011 800 826 323 74 (Toll free)
Optus & Reach (Telstra)
Bahrain IDD Call +971 4379 4160  
China Local call 400-922-2113 (Local call from anywhere in China) Accessible from all fixed-line and mobile phones in China.
Hong Kong UIFN 001 800 TANDBERG
= 001 800 826 323 74 (Toll free)
Reach HK
India Domestic Toll-free 1800 120 6542 (Toll free)  
Indonesia Local call (+62) 21 66672760  
Kuwait IDD Call +971 4379 4160  
Malaysia UIFN 00 800 TANDBERG
= 00 800 826 323 74 (Toll free)
Telekom Malaysia Berhad
New Zealand UIFN 00 800 TANDBERG
= 00 800 826 323 74 (Toll free)
Telecom NZ
Oman IDD Call +971 4379 4160  
Philippines UIFN 00 800 TANDBERG
= 00 800 826 323 74 (Toll free)
Qatar IDD Call +971 4379 4160  
Saudi Arabia Domestic Toll-free 8008971913  
Singapore UIFN 001 800 TANDBERG =
001 800 826 323 74 (Toll free)
SingTel (Non SingTel customers are advised to subscribe to SingTel 001 or use the CALL ME BACK link on the support webpage)
Taiwan UIFN 00 800 TANDBERG
= 00 800 826 323 74 (Toll free)
Chunghwa Telecom
Thailand UIFN 001 800 TANDBERG
= 001 800 826 323 74 (Toll free)
CAT Telecom
UAE Domestic Toll-free 800 84465  
Others IDD +49 231 5436142 Tandberg Data Asia

When calling for support using the Universal International Freephone Number (UIFN) or International Direct Dial (IDD) number there is a greeting, then follow this sequence to be connected to a Support Engineer.


  • Choose your language – press "1" for English.
  • Select the relevant option
    1. Press "1" if your device is covered by Secure Care Onsite Service Contract. Have you Service Contract reference number ready to provide to the technician,
    2. Press "2" if your device is not covered by Secure Care Onsite Service Contract and you require technical support.

If you do not wish to make an IDD call, or you do not have access to a UIFN, press the Call Me Back button at the right panel of this page to request a call back from Tandberg Data support.

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