Service and Repair

Tandberg Data Customer Services aim to offer a world class service and/or repair on our products. This we achieve through being ISO 9000 Certified and through continuous Quality Improvement. We ensure repair quality by "Doing It Ourselves" and by providing a competitive service product, ensuring top quality and efficiency through specialization, and finally, offering Field Replaceable Units for fast returns.

When returning products to Tandberg Data, please follow the packaging instructions carefully:

Attention: Tandberg Data can not be held responsible or liable for the protection or security of any customer sensitive data held on media which is sent in with a drive or inside the drive. When handling cartridges, Tandberg Data will follow its internal procedures for handling customer data and will aim to protect customer data to the best of its abilities.

Return Material Authorization (RMA)

This is the guideline on how to return faulty Tandberg Data products after the 30 day DOA grace period.  This is only valid within the product's warranty product.

The requestor must obtain an RMA number by completing the RMA request form.

Standard Proceedures for RMA Policy with TD Asia

Dead on Arrival (DOA)

The interpretation of DOA for Tandberg Data is:

  • One of our products fails due to faulty workmanship within the first 30 days after the date of purchase by the end user, supported by proof of purchase, then the product is recognised as DOA.
  • The product is found damaged and not fit for sale by the distributor or reseller.
Standard Proceedures for DOA Policy

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