Search the Knowledge Base:


How can I remove the Generic Windows driver?
(KB # ED3A0593)


How can I remove the Generic Windows driver?


The generic Tandberg Data Windows driver has been installed when a 3rd party software is being used. The generic driver is conflicting with the software driver.


Most backup utilities create and include their own drivers for various tape devices. Windows Backup does not. Therefore, Tandberg Data has created a generic driver to be used only with Microsoft Windows NTBackup and a small handful of backup utilities that do not have a driver for our drives.

If the generic Tandberg Data driver is installed when using a 3rd party backup utility that has installed it's own drivers, the generic driver will cause conflicts. The generic Tandberg Data driver will need to be un-installed in order for the 3rd party software to function properly.

The following steps detail how to remove the generic Tandberg Data Windows driver. This is the only way to completely remove the driver. Please follow the steps exactly.

  1. Boot the system with the VXA drive attached and powered-on.
  2. Click on Start / Settings / Control Panel, then double click the System icon.
  3. Click on the Hardware tab then click on the Device Manager button.
  4. In the list of devices, find the Tape drives category.
  5. Expand Tape drives, and look for a device with the name of "Ecrix VXA-1", "Exabyte VXA-2", "Exabyte VXA-3" or "Mammoth2".
  6. Right click the tape device and select Uninstall. At the Confirm Device Removal dialog, click OK.
  7. Right click on Start, and choose Explore.
  8. Go to the \WINNT\INF directory.
  9. Look for files called OEM*.INF. Open each OEM*.INF file and look for VXA.INF for VXA drives or ExbtM2.INF, for Mammoth 2 drives at the top of the file. When you have found an OEM*.INF file with VXA.INF or ExbtM2.INF, take note of the name of the file. For example, OEM6.INF.
  10. Close the file. Delete the OEM*.INF file for VXA or M2 and delete its corresponding OEM.PNF file as well. For example, if the file called OEM6.INF is for VXA, delete both the OEM6.INF and OEM6.PNF files.
  11. In Explorer, go to the \WINNT\SYSTEM32\DRIVERS directory for Windows 2000 or \WINDOWS\SYSTEM32\DRIVERS directory for Windows 2003. Find the corresponding .sys file and delete it. i.e. vxa.sys, vxa32.sys
  12. Reboot the system.

Rate this

Send Feedback

Send Us Feedback

Questions, comments, suggestions? Use our
feedback form and let us know what you think.

Feedback Form