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QuikStation 4 User Interface Timeout on Internet Explorer Browser
(KB # 1A359ABD)


This problem occurs when a user interface operation fails unexpectedly with an error such as

  • "Failed on server communication"
  • "Failed due to an external communication problem"

Internet Explorer imposes a timeout for receiving a response to a server request. If this timeout value is set too low a user interface operation may be aborted before it has time to complete. The default value for this timeout may be as low as 10 seconds.

Several of the QuikStation 4 operations take a substantial time to complete and may exceed the default timeout. Such operations include: changing the configuration; ejecting a cartridge; or erasing a volume. Other operations may timeout when performing retries.


Internet Explorer uses a value set in the Windows registry to determine the receive timeout. The registry entry for HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ReceiveTimeout must be set to a minimum of 3 minutes (180000 or 0x2bf20) to handle all QuikStation 4 user interface operations.

To modify this timeout:

  1. From the Start menu, or from a Command Prompt, execute the command "regedit"
  2. In the Registry Editor navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
  3. Double click on the ReceiveTimeout item in the right side of the editor
  4. In the Edit DWORD dialog select "Decimal" by clicking the radio button
  5. Modify the Value data to be "18000"
  6. Click the OK button
  7. Close the Registry Editor
  8. Restart Internet Explorer to have this change take effect

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